Support2018-08-24T09:50:17+00:00

Need Help?

We Provide Answers.

We strive for quality in every aspect of our enterprise, and support is a vital part of that. Your satisfaction means that we are doing the right job.

The Riverdi team is at your service.

Frequently Asked Questions

Browse through the most frequently asked questions of our customers, and find the answers to all the most common questions. If not, please use the form on the right to send us your question.

Products

Compared to the FT80x, the FT81x support displays with higher resolution, portrait orientation option, faster data transfer and image/video loading, and more video memory.

Visit the official Riverdi GitHub repository and download all the initialization code, the application code, as well as libraries and demos for Riverdi modules.

The description of the display PN is included in the datasheet in the Module Specification Section. Datasheets are added as PDF files to the description of each product. Just click on the product datasheet in the download section of the product page. The PN is located in the main title, on the first page of each datasheet.

The last sign in a uxTouch module describes the type of Double-sided Adhesive Tape (DST).
We currently offer three options:

  • No DTS or glue
  • 0.2mm DTS and glue
  • 0.5mm foam DTS and glue

For more details visit the uxTouch page.

If you can’t find the product you are looking for, you can contact our sales department using the contact form on the right or call the number +48 58 7703116.

We offer several evaluation boards designed for different display models, all available here.

You can modify shape, dimensions, glass thickness, and color of the cover glass, e.g. in some of the capacitive touch panels. We can also modify dimensions of display’s FPC or change the PCB according to your individual project.
We offer several display sizes:

  • 2.83″
  • 3.5″
  • 4.3″
  • 5″
  • 7″

You can also choose different add ons, such as a mounting frame or LED inverter.
Please send us all your ideas and descriptions of what modifications using this form and get an immediate answer.

If your project requires some special features, different from our standard offer, please contact us using the customization form.
We will be glad to make a smart display that is tailor made for your project. Don’t hesitate to give us all the details – display size, the touch screen option, what interface you will be using, if you need a mounting glass, special cover glass options, etc. The more details we have, the better.

Our uxTouch displays have a specially designed Projected Capacitive Touch (PCT). The advantages of such displays are numerous: easy assembly and customization, no dirt accumulation, changeable cover glass shape, a customizable touch sensor area, and more.
One of the main advantages of the uxTouch displays is the chemically strengthened glass it has. This makes the display highly durable and resistant to environmental changes and dirt accumulation.
See the uxTouch official page for more information.

Gray scale inversion is a one viewing side, in which the image colors suddenly change after exceeding the specified viewing angle.

The viewing direction is the best view of the display from one of particular angle. This means that the contrast is the best from this position. The best angle of a particular display depends on the display will be used – placed flat on a table, mounted on a wall, or incorporated in a hand-held device.

Orders

For all information regarding VAT please see the table below. The information is formed based on your location and distinction between whether you are an end user or company.

You are Located VAT ID required You pay VAT
End customer Poland NO YES
End customer European Community NO YES
End customer Rest of the World NO NO
Company Poland YES YES
Company European Community YES NO
Company Rest of the World NO NO

The shipment cost is different, depending on the service you choose and the destination, as reported in the table below.

Service Price EU USA OTHER
Economy shipping $25 3-5 days 4-5 days 4-5 days
Priority shipping $35 1-2 days 1-3 days 1-3 days

Note that the days indicated in the table are working days and do not include weekends or public holidays.

You will receive a shipping confirmation email, including a tracking number, once your order ships. If for any reason you don’t receive this email, please check your spam and/or junk mail folders.

The Delivery Time depends on yours order, destination country and choice of shipping (Economy/Priority).

Country UE USA OTHER
Economy shipping 3-5 days 4-5 days 4-5 days
Priority shipping 1-2 days 1-3 days 1-3 days

Note that the days indicated in the table are working days and do not include weekends or public holidays.

You will receive a shipping confirmation email, including a tracking number, once your order ships. If for any reason you don’t receive this email, please check your spam and/or junk mail folders.

We accept the following payment methods:

  • Credit card
  • PayPal
  • Wire transfer

Note: to prevent any delays in processing your order, please make sure that the billing address on your order matches the information on your credit card account.

You are welcome to contact our sales team using the form on the right, or call us at the number +48 58 7703116. We will assist you with the order.

Got Questions?

Riverdi GitHub repository

Visit the official Riverdi GitHub repository and download all the initialization code, the application code, as well as libraries and demos for Riverdi modules.
The libraries have been optimized and divided into layers so that you can work with the code in a more efficient way.